The Unique Qualities of Our Products

All our products are manufactured to strictest standards of quality materials and workmanship in our affiliated manufacturing facilities. Our manufacturing facilities employ thousands of the finest artisans and crafts people and make product exclusively for us. By very nature, a handcrafted product may have minor variations in a variety of features such as stitching, size, and color. These variations do not affect the beauty or usability the product. It is this handcrafted quality that gives the products their subtle distinctive character and is a source of delight to each user of the product.

All Quilt products are 100% Cotton, hand quilted/stitched and machine washable. Our rugs are 100% Wool, hand hooked. Vacuum is recommended for cleaning rugs, and spot clean for stains.

Shipping, Handling and Restocking

We send shipments using UPS. Shipping charges are based on weight with a minimum of $5.00. For prepaid orders, freight will be calculated at 10% of the order. We ship within 24-36 hours for all items in inventory.

A $4.00 handling fee is added to each order.

There is a 25% ($25 minimum) restocking fee for anything other than damaged items.

A pick ticket is included in the lead box of each shipment. An invoice will be e-mailed / faxed showing exactly what was charged to your account and we would appreciate if you reconfirm your account details which we will maintain in our records.

Orders for items not shipped remain open and will be shipped, as the product becomes available, unless cancelled by the customer or us.

Back-orders

We advise all our customer to send their backorder questions to sales@quilt-store.com
All back orders will be shipped unless cancelled by customer.

Return Policy & Cancellation

Our return policy is designed to fairly protect our customers while still respecting the unique qualities of our handcrafted products. By their very nature, our handcrafted products contain variations one from another. These variations are not a basis for return of the product. For example, small stains that can be removed by the customer or loose threads are not a basis for return of the product. On rare occasions you may encounter an item with significant damage that results from mishandling or other unforeseen circumstances. In such cases, please contact us within 30 (thirty) days of receipt.

We cannot accept merchandise for exchange after 30 (thirty) days and we cannot accept any items that have been washed. Please see Washing Instructions below.

There are no cash refunds.

All returns will be replaced with merchandise.

For Cancellation

For cancelling orders or back orders please email to sales@quilt-store.com. Please include your name, order number and items you wish to cancel.

Pricing and Product Availability

All prices are subject to change without notice, but not after the order is accepted. Products pictured in our catalogs and web sites are designs that are available now or in the future. Due to the vast variety of designs and products it is not possible to keep all designs and all items in stock at all times. Always call your customer service representative for a stock status and expected availability.

Special Order Items

Even though we produce most of our products in a style we deliver some of them only on special orders based on following conditions.
1.) The item should be placed with minimum order quantity.
2.) The delivery date of the item will be 120 Days from the day we receive the order.
3.) Once the order has been confirmed the order cannot be cancelled later.

Washing Instructions

Each product is made from the finest quality fabric available to us. Over many years we have rigorously tested the best way to care for and clean our products. Based on our experience, we are extremely confident that if the care and use instructions attached to each product are carefully followed, you will be able to enjoy your product for many years.